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Frequently Asked Questions


  1. Are these genuine UGGs?
  2. Are these the same as UGG Australia?
  3. Can I wash my UGGs?
  4. Can I wear my boots outside?
  5. Do I wear Socks with my UGGs?
  6. Does the black colour transfer?
  7. How do I care for my UGGs?
  8. How do you protect my security & privacy?
  9. How long does my order take to arrive?
  10. I have been told I may need a bigger size
  11. Want to join our mailing list to keep in touch?
  12. What are Removable innersoles?
  13. What does UGG mean?
  14. What happens if I want to return my order?
  15. What is the sole made of? Is it ok for outdoors?
  16. What size do I need ?
  17. Which countries do you ship to?
  18. Why are there different Ugg brands available?
  • Are these genuine UGGs?

    Yes. Our boots are all made in Australia and are made from genuine sheepskin. Our family has been manufacturing since 1974. Our boots are made from A grade sheepskin and are of the highest quality. We are NOT associated with the brand UGG Australia. They are an American Company and all of their boots are mass produced in China.Only Boots made in Australia are authentic UGGs. Look for the MADE IN AUSTRALIA symbol before you buy. UGGs are an Australian Icon and should be made in Australia NOT China.

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  • Are these the same as UGG Australia?

    No. Ugg Australia is an American company , Deckers Corporation, and their boots are made in China.

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  • Can I wash my UGGs?

    Yes they are washable. We have  Ugg shampoo and condtioner or you can use a wool wash and gently handwash them. Spin the excess water out and then dry in the shade. They will be tighter when you put them back on but they will soon relax again. Beware darker colours may lose colour in the process.

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  • Can I wear my boots outside?

    Yes no problem. We recommend you use the protector spray which makes them water repellant and keeps them cleaner as well.

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  • Do I wear Socks with my UGGs?

    Uggs are designed  to be worn without socks. This actually makes them warmer providing they are a snug fit. They will not get smelly as sheepskin breathes. Also if you wear socks that are not all natural then your feet may sweat and start to smell. So if you must wear socks use wool or cotton.

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  • Does the black colour transfer?

    Yes there can be some colour transfer from the black sheepskin. We use a natural colour innersole however there may still be some colour rub off so be careful with white jeans tucked in etc.

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  • How do I care for my UGGs?

    Please refer to our detailed Care Instructions in 'About Us'.

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  • How do you protect my security & privacy?

    Both your security and your privacy are very important to us.

    You can order from www.uggaustralianmade.com with the full confidence of using one of the world's leading online security companies. Using state of the art 128-bit encryption - our shopping cart is fully secured, powered by Americart.

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  • How long does my order take to arrive?

    Depending on your choice of shipping method, we normally ship by air mail from Australia, it usually takes Approx. 7-10 business days from time of shipment to arrival. Should you choose Courier Express your order should take Approx. 2-5 business days .We normally ship within 2-3 business days of your order. Business days are Monday - Friday excluding holidays. Combined orders might take longer.

    If you are concerned please fee free to contact us to find out when your order was sent by e-mail and provide your order and contact details.

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  • I have been told I may need a bigger size

    No our boots are quite true to size. You need to get them firm as sheepskin does stretch. When you start wearing them the wool moulds around your feet and the sheepskin will give. They will stretch a good half size. But be sure to check your size on our sizing chart.

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  • Want to join our mailing list to keep in touch?

    We'll keep you updated with new designs!Go in the draw to win a $100 website voucher by joining our mailing list. Click here and fill in your details: http://eepurl.com/gbgL9

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  • What are Removable innersoles?

    This is a wonderful unique feature of our UGG boots!

    Our boots are made with removable, replaceable innersoles so that after a couple of years if you want to start fresh with a new fluffy innersole you just take the old one out and put a new one in. It is that easy!

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  • What does UGG mean?

    Definition from Macquarie Dictionary: Ugg "A fleecy lined boot with an untanned upper".

    Did you know that Australian Sheepskin Ugg Boots have always been called Ug, Ugh or Ugg Boots? Our company has been selling and manufacturing these Ugg Boots since 1974, first in Sydney and now here on the Gold

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  • What happens if I want to return my order?

    Please refer to our Returns and Exchange Policy.

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  • What is the sole made of? Is it ok for outdoors?

    It is an EVA sole for indoor/ outdoor use. It is non slip.

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  • What size do I need ?

    Our boots are unisex so be sure to refer to our sizing chart for your correct size.

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  • Which countries do you ship to?

    We ship our UGGs worldwide.

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  • Why are there different Ugg brands available?

    Because Ugg is a generic term in Australia for sheepskin boots and has been that way since the late 60's. But be sure to look for the Australian Made symbol. If it does not have one then look inside the boot for the sew in label that will say MADE IN CHINA.

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